How to cancel a Sowhat subscription and when a refund is available. Applies to
subscriptions bought from AXSUS at https://app.converzen.tech.
Cancelling
- Cancel any time from your account settings, or email ianandparaman@gmail.com.
- Cancellation stops the next renewal. Paid features stay available until the end of the
period you have already paid for.
- No cancellation fee and no minimum term.
- You can export your data for 30 days after your plan ends.
Refunds
Seven-day refund on your first paid month. If you are
not satisfied, email us within 7 days of your first subscription payment and we refund it
in full, no questions asked.
After that first window:
- Fees already paid are not refunded for the remainder of a period after
you cancel — you keep access instead.
- If we charged you in error, or took a payment after you cancelled, we refund in full.
- If a fault on our side made the service substantially unusable for a sustained period
and we could not fix it, contact us — we will consider a pro-rata refund or credit.
What is never refundable
- WhatsApp conversation charges. Billed by Meta against your own Meta
account; they never pass through us. We cannot refund money we did not receive.
- Charges for a period during which you used the service normally.
- Accounts suspended for breaching our Terms of Service.
- A number restricted or banned by Meta — Meta's decision, under its own policies,
outside our control.
How to request a refund
- Email ianandparaman@gmail.com from the address on your account.
- Include your workspace name and the payment date or reference.
- Tell us briefly what went wrong — it helps us fix it.
Timing
- We acknowledge requests within 2 business days.
- Approved refunds are issued within 5-7 business days.
- Money returns to the original payment method; your bank may take a further 5-10
business days to show it.
Questions
- Email
- ianandparaman@gmail.com
- Address
- Tirunelveli, Tamil Nadu 627011, India